Payment Policy

Here's everything you need to know about paying for your order at Ivy.

Payment Methods We Accept

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB

At this time, we're not able to accept cash on delivery, personal checks, or direct bank transfers — all payments go through our secure card checkout.

Pricing in US Dollars

Every price on our site is listed and processed in US Dollars (USD). If your card was issued outside the United States, your bank may apply its own currency conversion or additional fees — this is handled entirely on your bank's end and isn't something we control.

When Payment Is Collected

Your card is charged in full the moment your order is placed — not when it ships. This secures your order and lets us begin preparing it right away.

Order Review & Verification

To protect against fraud, certain orders — particularly larger purchases or ones flagged as unusual — may go through a manual review before processing. If your order is selected, we may reach out by email or phone to confirm a few details. We appreciate your patience if this adds a short delay.

Matching Billing Details

Please make sure the billing name, address, and card information entered at checkout match what's on file with your card issuer. A mismatch here can result in a delay or decline.

If Your Payment Is Declined

Should your payment not go through, double-check your card information or try a different payment method. If the problem continues, our support team is ready to help you sort it out.

Keeping Your Payment Secure

All transactions are processed through an encrypted, PCI-DSS compliant payment gateway. We never store your complete card information on our systems.

Sales Tax

Applicable sales tax is calculated automatically at checkout based on your shipping address, in line with relevant state and local tax regulations.

Pricing Corrections

If a pricing error is identified on an order after it's placed, we'll contact you before moving forward — giving you the choice to proceed at the corrected price or cancel for a full refund.

Get in Touch

Email: info@ivyclothing.shop
Phone: +1 714-369-2638
Address: 16424 Beach Blvd, Westminster, CA 92683, USA
Business Hours: Sat – Wed, 10:00 AM – 7:00 PM | Thu - Fri, 10:00 AM – 8:00 PM (CST)