Shipping policy

Curious about when your Ivy order will land on your doorstep? Here's the full picture, laid out simply.

Getting Your Order Ready

Once you check out, our team gets moving within 1-2 business days. Orders placed after 4:00 PM (CST) roll over to the next business day for processing.

Around big sale events or holidays, packing and prepping can take a little longer than usual. If that happens with your order, we'll drop you a quick email so you're always in the loop.

Shipping Speeds & Costs

We currently deliver across the United States using trusted carriers like USPS, UPS, and FedEx, depending on your location and the shipping speed you choose. Here's how our shipping tiers break down:

• Standard Shipping — arrives in 7 to 8 business days — $7.99 (Free Shipping on orders above $230.00)
• Express Shipping — arrives in 2 to 4 business days — $12.99

Keep in mind, these windows begin the day your package actually leaves our facility — not the day you placed the order. Occasionally, weather or carrier-side hiccups can push things back a bit, and while that's out of our hands, we're always ready to jump in and help if it happens.

Tracking Every Step

The moment your package ships, we'll send a confirmation email with a tracking number attached. You can also pull up your order status directly through the tracking tool on our site — no need to hunt through your inbox. Tracking details typically appear within 24 to 48 hours of that shipping email landing.

Where We Currently Deliver

For now, Ivy ships only within the United States. International orders aren't available just yet, but we're always evaluating options for the future.

We're also unable to deliver to PO Boxes at this time — a standard residential or business address works best.

A Note on Sales Tax

Since we ship exclusively within the United States, your order won't be subject to customs fees or import duties. However, applicable state and local sales tax will be calculated and added at checkout based on your shipping address — this is separate from shipping cost and reflects standard U.S. tax requirements.

Check Your Delivery Details

Before finalizing your purchase, give your shipping address a quick once-over. Need to fix something after ordering? Email us at info@ivyclothing.shop within 3 hours of placing your order, and we'll try to update it before things move into processing.

When Your Order Has Multiple Items

If your cart includes several products, they may ship in separate boxes and arrive on slightly different days. There's no extra shipping charge for this, and every shipment comes with its own tracking number.

If a Package Doesn't Show Up

Marked delivered but nowhere in sight? Contact us at info@ivyclothing.shop within 5 days so we can investigate with the carrier or help locate it.

Stuck in transit past the estimated window? Let us know within 9 days of the expected delivery date, and we'll coordinate with the shipping carrier to resolve it — including a replacement or refund if needed.

Undeliverable Packages

Occasionally a package gets returned to us due to an incomplete address, a missed delivery attempt, or a refused shipment. If this happens, we'll reach out to arrange a reshipment, and a small additional shipping charge may apply.

Confirmation Every Step of the Way

You'll receive an order confirmation right after checkout, followed by a separate shipping confirmation email — complete with tracking — once your order is on its way.

Get in Touch

Email: info@ivyclothing.shop
Phone: +1 714-369-2638
Address: 16424 Beach Blvd, Westminster, CA 92683, USA
Business Hours: Sat – Wed, 10:00 AM – 7:00 PM | Thu - Fri, 10:00 AM – 8:00 PM (CST)