Refund policy

Didn't turn out to be the right fit? At Ivy, we've made returns simple and stress-free.

Return Window: 30 Days

You have 30 days from your delivery date to send an item back. It just needs to be unworn, unwashed, and returned with tags and original packaging intact.

Items That Can't Be Returned

A few categories are excluded from returns:

  • Products marked "Final Sale" at checkout
  • Clearance and sale-priced items
  • Gifted orders (details further down)

Our Approach to Exchanges

We don't currently offer standard size or style exchanges, so we recommend reviewing product details closely before ordering. If an error happens on our end — a defective item or the wrong product shipped — we'll take care of it at no cost to you.

We Cover Return Shipping

Approved returns come with a free prepaid shipping label, sent straight to your inbox. You won't pay anything out of pocket to send your item back to us.

Refund Timing

Once your returned item reaches our facility and passes inspection, your refund will be issued within 7 business days, credited back to your original payment method. You'll get a confirmation email the moment it's processed.

Partial Refunds and Sale Purchases

If a returned item shows damage, we may issue a partial refund rather than a full one. Items that appear worn or used aren't eligible for return at all.

Purchases made during a sale or with a discount code are eligible for store credit only — not a cash refund.

Received a Damaged or Incorrect Item?

If the mistake was on our part, submit a claim through our Return Center along with photos showing the issue. Once verified, we'll send a free replacement or issue a full refund.

Starting Your Return, Step by Step

  1. Visit our Return Center and submit a return request.
  2. Include your order number and, if applicable, photos of the problem.
  3. Our team reviews the request and follows up by phone or email with an approval decision.
  4. Once approved, we'll email a free prepaid return label with simple shipping instructions.
  5. After we receive and check the item, your refund or store credit will follow the timeline above.

Returning a Gift

Gift orders qualify for store credit only — a cash refund isn't available for gifted purchases.

Refund Delayed?

Start by checking with your bank or card provider, since processing times can vary slightly on their end. If it still hasn't appeared after that, reach out to our support team and we'll help track it down.

Get in Touch

Email: info@ivyclothing.shop
Phone: +1 714-369-2638
Address: 16424 Beach Blvd, Westminster, CA 92683, USA
Business Hours: Sat – Wed, 10:00 AM – 7:00 PM | Thu - Fri, 10:00 AM – 8:00 PM (CST)