Privacy policy

Last updated: August 10, 2026

Your privacy matters to us at Ivy, and we want you to know exactly what information we gather and how it's used — explained clearly, without the confusing legal wording.

Information We Collect

Provided directly by you:

  • Your name, email address, and phone number
  • Shipping and billing address
  • Payment details (processed securely — more below)
  • Order history and any communication with our support team
  • Details submitted through contact forms, our Return Center, or live chat

Collected automatically as you browse:

  • IP address and approximate location
  • Browser and device type
  • Pages viewed, time spent on our site, and referring source
  • General shopping and browsing patterns, gathered through Shopify's built-in tools and Google Analytics

How We Use Your Information

We rely on this information to:

  • Process, fulfill, and ship your orders
  • Handle returns and respond to customer support requests
  • Improve our website and shopping experience using aggregated data
  • Identify and prevent fraudulent activity
  • Meet applicable legal requirements

We do not sell your personal information to any third party.

Who We Share Information With

We only share data with trusted service providers who help operate our business:

  • Shopify — powers our online store and manages order and account data
  • Google Analytics — helps us understand how visitors use our site
  • Shipping carriers — deliver your order to you
  • Payment processors — securely handle your transaction

Each provider is contractually required to protect your information and use it solely to support our operations. We may also disclose information where required by law or to protect our rights, customers, or the public.

Cookies on Our Site

We use cookies to keep our website running properly, remember your shopping cart, and gather analytics through Google Analytics. These cookies don't personally identify you.

You're free to disable cookies through your browser settings at any time, though some site features — like your cart — may not function as expected without them.

How Long We Retain Data

We keep your personal information only as long as necessary to fulfill orders, provide support, and meet our legal and accounting obligations.

Payment Security

All payments are processed through a PCI-DSS compliant gateway. We do not store complete card numbers on our own systems.

Your Privacy Rights

Depending on where you live, applicable privacy laws in the United States may give you certain rights regarding your personal information, including the right to know what we've collected, request its deletion, and opt out of any sale of your data (we do not sell personal information). To exercise these rights, contact us using the information below, and we may ask you to verify your identity first.

Children's Privacy

Our website is not directed at children under 13, and we do not knowingly collect information from anyone in that age group. If we discover this has happened, we'll take steps to delete the information promptly.

Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any revisions will be posted here with an updated date.

Get in Touch

Email: info@ivyclothing.shop
Phone: +1 714-369-2638
Address: 16424 Beach Blvd, Westminster, CA 92683, USA
Business Hours: Sat – Wed, 10:00 AM – 7:00 PM | Thu - Fri, 10:00 AM – 8:00 PM (CST)